We’re listening
Feedback and Complaints
Your feedback helps us improve. We welcome compliments, concerns and complaints, and we will never treat you differently for speaking up.
What happens when you tell us
- We listen and thank you for telling us.
- We look into it fairly and keep you informed.
- We work with you to fix the problem and agree on next steps.
- We learn from it so it doesn’t happen again.
You can ask a family member, friend or advocate to help you give feedback or make a complaint.
Not satisfied with how we handled your complaint?
You can contact the NDIS Quality and Safeguards Commission on 1800 035 544 or at ndiscommission.gov.au.