NDIS Information

Understanding the NDIS

The NDIS can feel confusing at first. Here are the basics, in plain language.

For full and current details, visit the official NDIS website at ndis.gov.au.

A Goldway Care team member explaining NDIS supports to a family

The basics

What is the NDIS?

The National Disability Insurance Scheme (NDIS) is an Australian Government scheme. It funds supports for people with a permanent and significant disability, to help them live more independently, take part in the community and reach their goals.

Your plan

What is in an NDIS plan?

Your NDIS plan sets out your goals and the funding you have for supports. Funding is grouped into support budgets.

Some funding can be used flexibly within a budget, and some can only be used for the specific supports described in your plan. If you’re unsure, ask your plan manager, support coordinator or us.

The two budgets Goldway Care works with

Core Supports

Help with everyday activities, such as personal care, household tasks and getting out in the community.

Capacity Building Supports

Help to build your skills and independence over time, such as learning to cook, budget or use public transport.

Plan management

How is my plan managed?

We support this

Self-managed

You manage your own funding and pay providers directly.

We support this

Plan-managed

A plan manager pays providers for you and helps track your budget.

Good to know

NDIA-managed

The NDIA pays registered providers directly.

Goldway Care supports self-managed and plan-managed participants.

FAQs

Frequently asked questions

Can I choose my own support worker?

Yes. We match you with a worker based on your needs and interests, and you can ask for a change at any time.

Do I need a referral?

No. You, a family member, plan manager or support coordinator can contact us directly.

What is a service agreement?

It’s a written agreement between you and Goldway Care. It sets out what support we’ll provide, when, and how much it costs, before support starts.

How much do your services cost?

Our prices follow the NDIS Pricing Arrangements and Price Limits, and are paid from your NDIS plan. We’ll give you a quote first.

Can a family member or carer be involved?

Yes, as much or as little as you like.

What if I’m not happy with my support?

Tell us. We take all feedback seriously and will work with you to fix it. You can also contact the NDIS Quality and Safeguards Commission on 1800 035 544.

Useful links